Frequently Asked Questions

Where are your products made?

All JOOLS LONDON jewellery and PAWS accessories are designed in London. Our pieces are crafted with care using premium materials including natural gemstones, BioThane, and EM ceramic beads.

What sizes are your dog collars available in?

Our collars are available in a range of sizes to suit most breeds. Size guides are included on each product page — if you're unsure, feel free to contact us and we'll help you find the perfect fit.

Do you ship internationally?

Yes! We ship to the EU and other international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I care for my beaded collar?

We recommend wiping your collar clean with a damp cloth or run under tap and towel dry, very versatile.  BioThane collars are waterproof and easy to wipe clean.

Can I return or exchange an item?

Yes — please see our Shipping & Returns page for full details on our returns policy.

How do I get in touch?

You can reach us via our Contact page and we'll get back to you as soon as possible.